Asked Questions

Managed services are certain outsourced processes and functions intended to improve business operations, reduce business risk and provide a predictable expense model for business technology.

Companies of all sizes, from small (5 to 25 employees) to larger (75 or more employees) can benefit from engaging managed IT services. As your managed service provider, our focus is to keep your systems fully operational so that you can focus your efforts on the demands of growing your business, managing costs and increasing profitability.

What are some benefits of engaging a managed IT company?

Every month our clients receive a detailed report showing the overall health score of their network and updates to their antivirus, security settings, patches and other important network checks (like hard-drive space, backups, speed and performance, etc).

We conduct quarterly review meetings to improve operations, lower costs, increase efficiencies and resolve problems. The goal is to help clients be more profitable, efficient and competitive.

We provide detailed invoices each month itemizing work that’s been done throughout the month. Invoices are double-checked for accuracy prior to mailing.

Yes, clients have access to our live 8 am to 5 pm help desk. You can also email our help desk at helpdesk@brickcityit.com and a technician will contact you right away.

You can call our main number anytime at (352)354-7575 or email at Helpdesk@brickcityit.com

We answer our phones and monitor help desk tickets live from 8:00 am to 5:00 pm. We have a 24/7 monitoring center that proactively checks customer systems and acts on discovered alerts. We also have off-hour monitoring of incoming service desk tickets and voice mails.

Our technicians are true professionals. They show up on time and dress professionally. If a complication arises, we notify the client immediately.

We provide all of our clients with a backup system that includes a cloud-based copy of their data. Backups are the best protection against ransomware attacks.

The worst time to “test” a backup is when you desperately need it. That’s why we perform “fire drills” and a test restore from backup for our clients to be certain their data can be recovered in the event of an emergency.

we provide a Breach Prevention Platform with our Advanced Managed IT Services or as a security add-on. Breach prevention includes employee security education, simulated phishing attacks and dark web scans.

More help & support

If there is any way at all we can be of service, please feel free to reach out to us.